Will you sell directly to my customer? No. Premier wants to promote you as our dealer and will work with you to close the deal.
Will you provide sales training to my sales associates at all locations? Yes. Premier will work with your sales staff and provide training at all your locations to ensure the best experience for your customers.
Do you have literature that you can supply my show rooms? Yes. Premier will provide you with literature on all our products.
Do you provide online resources? Yes. We provide a deal portal with production information and price books.
Can you provide Custom solutions for my customers? Yes, we have engineers on staff to design custom solutions for almost any application or machine.
Can I expect to talk to a “real Person” when I call with a question? Yes. We try to answer your calls in person during our hours of operation.
How difficult is it to submit a warranty claim and how long does it take to get an answer? We treat a warranty clam with the highest priority and move quickly to first get the customer back up and running. We want to get the customer up and operating as fast as possible and that is our number one goal.
How do you support me with marketing? At Premier we provide unmatched marketing support for our industry. We will provide all your sales associates with training. We provide printed material and online resources. We provide a industry leading website for each dealer that helps them with online visibility and leads for all our products. Product updates and promotions are updated on your Premier website by Premier! We handle it all so you can focus on your customers. At Premier we believe in the "Premier Difference, the best products, the best dealers, and the best service in the industry".
Do I have to have my shop assemble the attachments before they are ready to be displayed or delivered? No. In most cases we preassemble everything at the factory so that there is very little dealer prep.
Do the gearboxes need filled with gear lube? No. All units are prefilled and inspected before leaving the factory.
Do you manufacture everything in your factory? Yes. We assemble and fabricate everything we sell giving us complete control of the process to ensure the best quality possible. Made in the USA!
Are your products competitively priced? Yes. Not only do we build quality equipment at a competitive price we also provide the added value of great customer service and dealer marketing support. That is part of the "Premier Difference".
How expensive is shipping from your location? Premier is centrally located in the mid-west and we are a volume shipper. This combination allows us to provide very economical shipping and very quick transit times.
Do you provide show stands? Yes. If you are a stocking dealer we will be happy to provide a show stand to you at no charge. We stand behind our dealers and try to go the extra mile to support them. That is part of the "Premier Difference".
When selecting a Premier Auger, how do I select the correct drive unit for my machine? It all depends on your machines hydraulic capacity and the application it will be used for. Contact either your local dealer for help determining the correct unit for you. If you don't get the answer your looking for give us a call (866) 458-0008. We would be happy to help.
Do you manufacture everything in your factory (Made in the USA)? Yes. We assemble and fabricate everything we sell giving us complete control over the process. This ensures the best quality possible. Our products are proudly "Made in the USA".
If I want a new drive unit for and existing auger will my old auger bits still work? Typically yes. We build a variety of drive units that are compatible with most auger bits. And if the bits are not compatible we also build auger adapters to connect from one type to another.
Can I buy directly from the Factory? We are a wholesale manufacture that believes we can give you the best service by having a qualified local dealer for you to work with. Feel free to contact us directly for any questions. Between the factory and the dealer we want you to be 100% satisfied.
Can you offer custom solutions for my specific job? Yes. We have our own engineering staff that will customer design and manufacture a solution for your most challenging job.
